It seems that Bike Barn still has not changed their ways. I ordered parts 3 weeks ago (august 5) and the order still says pending fullfilment. I have used their site to send them 3 emails asking when the order will ship (one each week) and have not heard back from them yet. If you need your parts in a hurry do not order from Bike Barn.

Here’s the latest in my dealings with Old Bike Barn in response to a case I put up on the customer service system:

“Hey There,

Our sincere apologies for the delay with your order. We’re experiencing some unexpected delays from the manufacturer that has set us back by a few weeks. Although we’re doing everything possible to get the parts ASAP, we don’t have the new stock to ship just yet.

We should have more information after this weekend, but right now the ETA is approximately 1 week. If you need any other information, or require any changes to the order, please don’t hesitate to ask. Thank you.”

Kinda reminds me of Bernie Madoff and his ponzi scheme. Looks like all the current credit cards being charged may pay for the backorders “awaiting fulfillment”. At least they are admitting that they don’t have the parts they charged me for.

Let the buyer beware.

2 weeks ago I ordered parts from Old Bike Barn and since then I’ve……*!#$*^@%#”"?%…..well you know the rest. These people suck bat guano from cave walls.

My experience with OBB has been virtually the same as many of the others here. My biggest mistake was in not checking them out BEFORE placing an order with them.
Ordered parts to the tune of almost $500.00 July 22nd. Took forever but finally received some of the order. Can never get through on the phone either, so sent emails, etc.. Now, well over 6 weeks later, I finally spoke with a live person in customer service who says that one of the remaining items is \"in transit\" to OBB. Must be coming from Mars, as best I can tell. CS rep says he \"thinks\" it\’s coming from California. Must be taking the scenic route though as he says it was on the truck from there, 10 days ago. At any rate, and his vagueness taken into account, he said it would arrive on a pallet with other orders. Guessing perhaps they only apy to ship when they have a full pallet order from the manufacturer and just hold all the other orders till the pallet is full? No idea. CS rep has no ideas about that either. He actually had little idea on any details about shipping methods they use. Also had the same experience with them saying the parts were in stock when I ordered them. It\’s certainly poor business practice and I\’ve had it with them and will never order even a bolt from OBB in the future as it would probably rust by the time I ever received it. I tried explaining to the CS rep that I\’m losing a lot of riding time while my bike is down, waiting for these stinking parts. Fall is coming and I don\’t ride much in Winter. He obviously couldn\’t care less. The \"pattern\" continues friends, because like everyone else here, OBB got paid paid in full for the parts the day I ordered them and now, 6 weeks later, several parts are still missing in action and, I\’m out the money and can\’t seem to say or do anything to get them off their duffs to give this matter the attention it deserves. What about false advertising? What about lying to customers for weeks on end? What about charging us for parts long before they ship and getting away with all that? Who you gonna call anyhow? BBB is sometimes little more than a joke. I mean really…what does the BBB ever really tell us about businesses anyway? VERY little. Even negative reports I\’ve read contain precious little useful information and no details to speak of, so what\’s the point bothering with them? I think if one wants any hope of much of anything being done about these kinds of situations, then one is gonna have to go to the Department of Consumer Affairs in their home state or the state in which a business is located and does business. In the case of OBB, it\’s New York State. Otherwise, it\’s just live and learn. Here\’s to better and more forthright customer service in the future…where ever we take our business. Bike Bandit was mentioned in several of the above posts: For the record, I have ordered from Bike Bandit in the past and have only had a good experience with them. Unfortunately they didn\’t have some of the parts I needed on this order, so decided to give OBB a try. Never again! Good luck to those of you who are trying to work with your banks or credit card institutions. In todays economic climate, that may be a tough go. As usual, us consumer, worker bees are left holding the bag. Obama is bailing out seriously mis-managed BIG businesses to the tune of billions and billions and those at the top, (you know…the P\’s and VP\’s who ran them into the ground) are getting multi-million dollar bonuses for their poor performances…but nary a recourse for us lowly consumers who just want to ride our bikes. These businesses know well that we aren\’t likely to hire a lawyer and go after them in court, just to recoup a few hundred bucks, so they take us to the cleaners like this, en masse, and evidently, it works for them. We\’re still stuck when all is said and done. Maybe I\’ll sell my bikes and take up fishing…a lot cheaper I hear. LOL

I have gotten the same no answer/no parts runaround from OBB that many others have gotten recently. I am interested in knowing their actual location, with street or mailing address. If they are located in New York state, I will contact my attorney, as NY has some of the toughest consumer-protection laws in the country.
Also, does anyone reading these posts have an active telephone number for OBB?

Thanks for the help,
MIke

Their phone number is 1-800-616-8495.
Not sure what the address is – It’s on S. Peru Street, or something.
I’ve been sitting around for two weeks with my thumb up my a** waiting for these parts, not being able to ride in the good weather. How are they gonna just take people’s money like this? I live in Texas so I can’t just run up to New York and start whipping their a**es. If you New Yorker’s can figure anything out with your lawyers and such I would love to hear what’s going on and how to get my money back and ultimately put these pieces of sh*t out of business.
Oh yeah, and use Z1 enterprises for future orders they are great.

Try these

Old Bike Barn
2220 Beaconsfield Ave, Notre-Dame-de-Grâce, QC H4A 2G8, Canada‎ – (800) 616-8495‎
Unverified listing

or

Old Bike Barn 1 UPS Way
130 Ethan Allen Hwy, New Haven, VT‎ – (802) 388-0669‎
Unverified listing

Thats what I found on google maps.

I wish I had seenall of these posts before placing my order. I have been telling my mechanic for a week now that the parts should be there anyday now and have just recently logged onto my account to find that the order hasn\’t yet even been fulfilled. They didn\’t bother to say it was on back order or give any indication that it would not be shipped. I will be cancelling the order and let the bank take their money back. This is no way for anyone to do business.

glad I just found this blog. Sitting on the phone listening to music on the 2nd attempt at getting OBB customer service to place an order. No response by phone in 15 minutes of waiting, just music. Credit card sitting out on my desk. Just came across this and hung up the phone promptly. Thanks to all who posted.

I just wish I had came across this info before I placed my order. These people are a joke I placed an order on the 19th of aug 09 for a clutch m cylinder kit for a bike I have to ride to and from work so I thought I will just have it shipped priority mail and have it up and running in just a few days, so I placed the order was sent an email saying it was awaiting fullfilment. I waited a week and a half tried emailing customer service and they couldnt even find my order and after the third email they still couldnt find it I i gave them the conf number and the order number. I then thought i will just call and call and call and call finaly after 2-3 hours of calling and redialing over and over I got a real live person and he informed me that it was back ordered and would be in any time.I was still waiting untill yesterday,when I sent an eamil to cancel the order and refund the total price of the charges to my card, this was the 9th of september 09. Well guess what the email must have found its mark becouse they cancelled it quickly, but no notification. THIS PLACE IS A JOKE. DO NOT ORDER FROM THESE PEOPLE!!!!!!!

Sure glad I read about Old Bike Barn here, never sent my part, they did not answer the phone but did respond to an email to get a refund

same here. Been waiting on a front rotor for a month now. But cedit card has already been billed for it. Called them and they say ther are waiting on a shipment from the manufacturer. Tis company sucks badly.

Has anyone NOT have a problem with Old Bike Barn? I just made a order recently.. i should’ve looked for reviews first.. but how can they get away with this?!?!?

Ordered a chain and sprocket on 8-28 its now 9-15 and still pending fulfillment. I sent multiple e-mails and no response. It makes me so angry that they can get away with this.

i orderd carb kits on jul 22 its sep 15 and still no parts this place is a scam their phone is disconected and they wont answer my emails i hate their guts

I placed an order on 8-31-09, They charged my account the next day. I have yet to receive any notification of shipping. I have made repeated attempts to contact them by phone and email with no response. I contacted my Bank to start the process of having them put pressure on them. They have by law 30 days to get the items to you then your bank can start going after your funds. Good luck to all and spread the word about this business. Please contact the Better Business Bureau they should not be members.

I have also contacted the BETTER BUSINESS BUREAU at http://www.bbb.org I urge everyone else having problems to contact them and place a complaint. They can help you with getting your funds returned

Here’s another website with a way to report them to the NY Attorney General
http://www.nabble.com/Old-Bike-Barn—Say-hello-to-NY-Attorney-General-td25268273.html

Ordered a CDI nearly 2 MONTHS AGO and still nothing! Same runaround that everyone else here is getting. No response to 90% of emails. Responded once to say item was backordered (even though their site said it was in stock). I even paid for expedited shipping because I needed the part quickly. I will NEVER buy from these scam artists again. Time to dispute the charge with my CC company. Ugh…

Ordered parts for my 1981 GS750 that I was planning on having up and running this September. Ordered the parts and they charged my card same day in early/mid-August. It is now September 19th as I write this and they still have not come. Order is still pending fulfillment, however, I did receive an email back from them after 5 attempts to contact them. They said they were receiving a shipment that week and the parts I ordered are on that and they will send them as soon as they get it. That was September 7th. I checked with BBB on the company and they are on an ‘F’ rating. The BBB logo on OBB’s website isn’t even real! It is supposed to link to BBB’s website.

I purchased some carburetor rebuild kits from Old Bike Barn on August 2nd. After many weeks of no parts, I called my credit card company and they reversed the payment back into my account. Well after about 6 weeks the parts finally showed up in mid September. They delivered brand new parts perfectly packed. Luckily, I still needed the parts. So, I called my credit card up and told them the parts I ordered did finally arrive and to please give the money back to Old Bike Barn. I never thought this would happen. Hopefully this company will get better with there customer service and parts delivery time. I hope they improve and are successful because it would be nice to have them there if we need them.

Wow. I only wish I’d found this site a month ago! I placed an order for a tire and a few other items at the end of August with my card being charged the first business day after I placed the order. I think it should be noted that the “normal” procedure that most online retailers use is to charge the customer’s card when the items ship, not when you receive the order – not even having the items in stock, not knowing when or if you can get the items, etc.

Anyway, here I sit more than three weeks after payment and nothing. I sent a message through their “contact” form yesterday asking about the “Pending Fulfillment” status and trying to get a shipping estimate. Surprisingly, especially after reading the comments here, I only got the automated response that my case has been opened. So I check this morning and my order status has been changed to “closed”. They made no attempt to contact me, email me, answer my question, nothing. And again surprisingly, no refund has posted to my card. I sent another ticket and I’ll see where it goes. If I don’t have a refund in the next few days I’ll go ahead and start the dispute process.

Live and learn I guess…

As a previous posts suggest, do not order from these crooks! I placed my order in early August, THEN came across this site…needless to say, endless emails, multiple phone calls, all proved unsuccessful, so off to my bank to dispute the transaction. Keep tabs of your email attempts, phone calls, etc., and unless your bank can contact them and get some guarantee your order is on it\’s way, you should be credited. One day after my bank posted a \"provisional\" credit to my account (pending possible contact with BB), BB\’s site displayed my order status as \"closed\", which I assume is indication that they\’ve given up on my order and won\’t be getting a dime from me!

Thanks everyone who shared your nightmare of OBB I was just about to hit submit for my order when I came across this site, when I searching to see where it would be shipping from. Now I just need to find some place good that does have the coils for my 74 Honda CB550. Any suggestions?

Hi I ordered parts from OBB and had the same issues (no response to any communications and no parts) and after two weeks, canceled my order, canceled the credit card transaction and re-ordered with Dennis Kirk, instant order conformation and the parts arrived within a week, sent to Australia!! Go DK.

Hi I sure wished I had found this before I ordered from The Old Bike Barn!!!! I have ordered parts and have not received them. Same deal as everyone else order waiting fullfillment and no responce to emails or will not answer the phone!!!! These people need to be closed down they suck!!!!! In the process now trying to get a refund. I would tell anyone out there that is considerering using the old bike barn to not do it!!!!!!!!!

i have recieved the worst customer service in history from old bike barn i ordered friction plates for my cbr 600 as we all know i should have recieved no less than 9 rings i got five and on top of that they were the wrong size shiped them back 2 weeks ago still no credit back to account still waiting……………..

Take a sample of all of the other complaints and that is my experience.
After waiting over 30 days for fulfillment, I received 2 out of 3 parts I had ordered.
Two weeks later and I am still waiting for the 3rd item.
Of course, they were quick to ding my credit card the full amount of the purchase.
Phone calls and emails do not seem to penetrate their haze of customer indifference.
Perhaps they are all out fishing on Lake Champlain?